Blog
The Sales Process – A Simple Choice!
Devising and implementing a sales process into your business can be a complex and time consuming task. So why invest the time in creating one
Customer Journey Mapping The Proficient-ly Way
Why Creating a World-Class Customer Journey Isn’t as Simple as Drawing a Flow Chart.
Every business owner knows they need a great customer journey. It seems straightforward enough – just map out the steps your customers take, right? But here’s the reality: most businesses struggle to create truly exceptional customer experiences, and there’s a good reason why.
Revenue Review – Why Bother?
Why Our 90-Minute Business Growth Review Is Invaluable for Your Success As a business leader, it can be easy to fall into the trap of
Breaking The Habit Loop
Breaking the Habit Loop The Age-Old Revenue Riddle – Why can we not generate more? It’s an age-old story, we have an amazing product or
Are Your Leadership Team Driving or Surviving?
Are Your Leadership Team Driving or Surviving? Really transforming your business requires you to create an environment of success for every member of your team.
A Growth Plan That Returns Investment
A Growth Plan that Returns Investment At Proficient-ly, Your customer journey is about way more than just your customer experience; it’s about how to run
Trying & Failing!
Trying & Failing Over the past 20 years I have worked in, or for over, 400 businesses. Every single one of these businesses has
Respect Vs Influence – What is your scale of Leadership?
This should have stopped surprising me a while ago, but for some reason it has not. Good Leadership is like good parenting or good teaching.
Who Is Driving Your Business?
Leaders vs Managers To really master control of your business you need to have great management and leadership in place. These are different skill sets
Your High-Performing Culture Breeds Your Success
Your business culture is the heart and soul of your business. The relationship that you have with your employees, and the relationship that they
Recruiting great salespeople. Who is under-delivering – you or them?
Recruiting great salespeople is one of the costliest processes many businesses undertake. I hear it all the time – “We take on expensive sales people
Stop Stereotyping Your Business
Is your business still stuck in the silo rut? Are you ready for an age-old story? A story, we even hear from the most
Proactive Prospecting
Bringing new clients into your business requires consistent and managed effort. The activities that you carry out to build the right level of customer enquiry
How Real Is Your Customer Journey?
I have worked with many businesses who are keen to ensure that they have a powerful customer experience in place. They want to ensure high