We are your partners in transformational growth.

The Ultimate Growth Experts
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For those who know they can be more successful the time is now.

Make your growth plans matter.

Proficient-ly is a boutique business growth consultancy built on a foundation of sales innovation and business transformation experience.

Created for successful SMEs looking to improve efficiency and profitability by empowering their people to achieve more.

We support our clients to create teams who thrive, giving them the tools they need to boost profit margins and achieve consistent and ongoing growth. 

Our holistic approach, based on the award-winning Growth Framework sales innovation model, combines the twin pillars of people and processes to transform both customer and employee journeys.

find out how

It’s time to put your people at the heart of your profit.

We are the only company in the UK to offer this completely unique system of business assessment and transformation.

Your Customer

Your External Client

To maximise the revenue and return on investment that your business achieves, your customer journey needs to be smooth, efficient and attractive, converting and retaining customers for longer with less effort.

But it only starts there.  A well planned customer journey provides the foundation for everything that happens in your business. Your business systems, your performance management, your people development, even your marketing plans.

A great customer journey is not just about the experience your customer has, it’s also about the systems and people that deliver those journeys.

 Outcomes:

  • Increase the quality and quantity of enquiries into the business.
  • Improve the conversion rate on those enquiries.
  • Keep customers longer and get them spending more.
  • Make the right decisions about your marketing and communications strategy.
  • Shape the decisions about systems and technology for your business.
find out how

Your Employee

Your Internal Client

Driving a really high performing culture is a key focus for every business – the reality is that leadership and management alone are not enough to ensure you build a really world class team.

From your recruitment to onboarding, compensation packages, training and development, creating a clearly defined employee journey will allow you to attract, retain, and maximise the talent you need to drive the business outcomes you desire.

A great employee journey ensures that you have a team of people around you who constantly push to deliver the best customer experience.

Outcomes:

  • Reduce churn and build long term results.
  • Attract and win the top talent in your field.
  • Help new starters perform quicker.
  • Shape the ultimate team structure for maximising results.
  • Build a team aligned with your vision and value.
find out how

We build highly profitable businesses in the most efficient way.

We are a group of business scale up experts who stopped creating businesses of our own so that we could help you grow the business you aspire to run.

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  • Testimonials
“I have done so many workshops throughout my career, and my thought going into this one was that this will likely be the same as the rest. How wrong I was! Myself and my colleagues came away, feeling that this was by far and away the best business improvement session that we have experienced! The content and most importantly the delivery from Karen was absolutely fantastic and I am very much looking forward to the next session. I am also looking forward to finding ways to implement all the topics covered into my day-to-day work. I believe this will help improve not only my work, but also help increase renewal retention, new business, and the company’s reputation as the best advice led business.”
Mat Burden - Partners&.
"We have been so impressed that we asked Proficient-ly to look at the whole sales process for recruiting new franchisees across our national brand and since we have followed their advice our conversion rates have increased… They took the time to understand us, our values and culture, and have delivered far more than we could have hoped for. I am more than happy to recommend Karen and her team to any organisation wanting to build a robust and future proof business…"
Sue Tumelty - HR DeptOwner and MD
"Karen is a leading business support specialist who is passionate about what she does. Her work ethic means that no stone is left unturned and she really works closely with her clients to ensure they get the maximum return from their business. I have no hesitation in recommending Karen. She is a pleasure to work with and long may that continue.”
James Williams - Prysm GroupEvent Director
"Karen and her team have looked at every aspect of our business from a customer’s first contact with us, right through to customer service from an after-sales point of view. As a result, not only have we increased our lead conversion rate, we now have happy customers right the way through the sales process."
Simon Lippett - Bristol Bi-FoldOwner and MD
"Our project started with a redefining of sales process and practice within the department, and finished with a detailed training program to upskill all team members. The Growth Framework has been a huge success and the company are now experiencing significant sales success in a very challenging market. Karen is an inspirational person with a passion to drive your company forward. She leads a very professional team with a view to securing your end goals and results."
John Carter - Clark DrainHead of Sales and Marketing
"The thing I particularly like is the structure of The Growth Framework– it produces real evidence on which to base your improvements. Everybody can see the direct results this learning has made to their own individual performance. The sales team is working more efficiently and communicating better. There has been an increase in the professionalism of the team too, which is great."
Guy Tullberg - TracklementsOwner and MD
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The time is now.

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