"We have been so impressed that we asked Proficient-ly to look at the whole sales process for recruiting new franchisees across our national brand and since we have followed their advice our conversion rates have increased… They took the time to understand us, our values and culture, and have delivered far more than we could have hoped for. I am more than happy to recommend Karen and her team to any organisation wanting to build a robust and future proof business…"

"Karen is a leading business support specialist who is passionate about what she does. Her work ethic means that no stone is left unturned and she really works closely with her clients to ensure they get the maximum return from their business. I have no hesitation in recommending Karen. She is a pleasure to work with and long may that continue.”

"Karen and her team have looked at every aspect of our business from a customer’s first contact with us, right through to customer service from an after-sales point of view. As a result, not only have we increased our lead conversion rate, we now have happy customers right the way through the sales process."

"Our project started with a redefining of sales process and practice within the department, and finished with a detailed training program to upskill all team members. The Growth Framework has been a huge success and the company are now experiencing significant sales success in a very challenging market. Karen is an inspirational person with a passion to drive your company forward. She leads a very professional team with a view to securing your end goals and results."

"The thing I particularly like is the structure of The Growth Framework– it produces real evidence on which to base your improvements. Everybody can see the direct results this learning has made to their own individual performance. The sales team is working more efficiently and communicating better. There has been an increase in the professionalism of the team too, which is great."

“I have done so many workshops throughout my career, and my thought going into this one was that this will likely be the same as the rest. How wrong I was! Myself and my colleagues came away, feeling that this was by far and away the best business improvement session that we have experienced! The content and most importantly the delivery from Karen was absolutely fantastic and I am very much looking forward to the next session. I am also looking forward to finding ways to implement all the topics covered into my day-to-day work. I believe this will help improve not only my work, but also help increase renewal retention, new business, and the company’s reputation as the best advice led business.”